Refund & Returns Policy – Thoughtful and Transparent

At GreenFund Network, we stand behind the quality and intention of every product we offer. But we also understand that sometimes things don’t work out exactly as planned. Whether you received the wrong item, changed your mind, or something arrived damaged, we’re here to make the process smooth and fair.

Returns Eligibility

You can return most items within 30 days of receiving your order, provided that:

• The item is unused, unassembled, and in its original condition

• It includes all original packaging and any included accessories

• It is not marked as final sale, clearance, or non-returnable

We kindly ask that returned items show no signs of play, wear, or damage caused by improper use.

How to Request a Return

To begin the return process, please email us at [email protected] with:

• Your order number

• The item(s) you’d like to return

• The reason for the return

• Clear photos if the item is damaged or incorrect

Our customer care team will guide you through the next steps, including where to send your return.

Return Shipping

The cost of return shipping is typically the responsibility of the customer unless the return is due to a defective or incorrect item. We recommend using a trackable shipping method for your protection.

Refunds

Once your return is received and inspected, we will notify you via email about the status of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days. Depending on your bank or payment provider, additional processing time may apply.

Non-Returnable Items

Some products may not be eligible for return or refund, including:

• Final sale or discounted items

• Personalized or custom-made toys

• Toys that have been played with, damaged, or altered

Damaged or Defective Products

If your toy arrives damaged or has a manufacturing defect, please contact us as soon as possible with supporting photos. We’ll prioritize resolving the issue and will typically offer a replacement or a full refund depending on the situation.

Cancellations

Orders can be canceled only before they enter the shipping process. If you need to cancel an order, contact us promptly. Once dispatched, cancellations are no longer possible, but you can still initiate a return upon receiving the package.

Policy Changes

We may update our refund and returns policy to reflect changes in operations, product availability, or customer service practices. The latest version will always be available on our website.

A Greener Approach to Customer Care

Returning a product doesn’t need to be a hassle—and it shouldn’t be harmful to the planet. We’re committed to making each part of the return process environmentally responsible, just like the rest of our store.